Project Summary

Smartfric successfully deployed the Smartcore Core Banking System for Maranatha Financial Services, enabling full digitization of their operations through a secure, scalable cloud environment. The deployment included seamless integrations with mobile money services, SMS communication, and AMFIU’s performance monitoring tool—giving Maranatha a real-time, compliant, and fully connected financial ecosystem.

Client Challenges

Before adopting Smartcore, Maranatha faced:

1. Manual and slow loan processing workflows
2. Limited reporting visibility
3. Lack of real-time performance monitoring
4. High operational costs due to offline systems
5. Weak customer communication and delayed notifications
6. Inability to integrate mobile money collections

They needed a modern, cloud-based system to improve efficiency and reach more customers.

Solution Delivered by Smartfric

Smartfric deployed a full-feature Smartcore system tailored to Maranatha’s operational and compliance needs.

1. Cloud-Based Smartcore Deployment

We deployed Smartcore on a secure cloud infrastructure to provide:

1. 24/7 uptime and accessibility
2. Scalable performance for growth
3. Enhanced data security and backups
4. Multi-branch access without additional infrastructure costs

This allowed Maranatha to operate digitally, efficiently, and remotely.

2. Mobile Money Integration

We integrated Smartcore with MTN and Airtel mobile money services enabling:

1. Automated loan repayments
2. Digital disbursements
3. Customer wallet reconciliations
4. Reduced cash-handling risks
5. Real-time posting of transactions

Collections and repayments became instant and error-free.

3. SMS Notifications Integration

To improve customer engagement, the system was integrated with SMS messaging to deliver:

1. Repayment reminders
2. Loan disbursement alerts
3. Account updates
4. Communication for arrears and dues

This enhanced customer experience and reduced delinquency.

4. Integration With AMFIU’s Performance Monitoring Tool

Smartfric connected Smartcore to the Association of Microfinance Institutions of Uganda (AMFIU) monitoring system, enabling:

1. Automated submission of institutional performance data
2. Improved regulatory compliance
3. Real-time visibility of portfolio health
4. Transparent reporting to sector stakeholders
5. This helped Maranatha meet industry standards effortlessly.

Impact & Results

The system transformation delivered strong operational and financial improvements:

1. Real-time reporting across all departments
2. Faster loan processing and automated workflows
3. Increased repayment discipline through SMS reminders
4. Efficient digital collections via mobile money
5. Improved compliance with sector regulators
6. Lower operational costs by moving to cloud infrastructure
7. Better decision-making with AMFIU performance insights